Service FAQ

Integrated Pest Management (IPM) combines years of pest control experience to recognize which pests are most active and prevent them from entering the home before they become a problem. This practice is more effective, environmentally friendly, and safer for families and pets than previous popular pest control methods. The is one of the safer approaches to pest control while keeping pest populations at an economically manageable level.

At The Pest Bureau®, we understand that brand reputation is of utmost importance, which is why client confidentiality is our number one priority. The Pest Bureau® professionals will maintain your privacy from the very first contact and in all practices and procedures during the normal course of doing business with you. To that end, we take every relationship seriously and will extend our policy of confidentiality to all our clients.

All products used by our pest professionals are EPA-approved and are only used when necessary to protect a home or business from pests. There are many eco-friendly pest control options available. Talk to your Pest Bureau representative about which treatment solution is right for you.

We understand that you love your pets; so, do we! We just need to know what kind of pets you have and where they are located. As mentioned above, all products are EPA approved and informing your pest professional of your pet and their habits will ensure that everyone (including your four-legged friends) are protected! Help keep your pets safe by following our recommended guidelines with each treatment. Ask your pest professional for more details on how to keep pets safe!

The Pest Bureau® takes every precaution to ensure your family is not put at risk while our technicians work inside and outside your home. The customer care representatives are sure to inform you of any precautions you need to take before the technician arrives. Once inside your home, Pest Bureau only uses pest control products that have been tested and labeled for use by the EPA, in strict adherence to the safety and SDS labels. In addition, The Pest Bureau® integrated pest management practices call for an emphasis on treating home exteriors, to prevent pest populations from entering the house from the outside of the home which limits the potential risk of your loved ones coming in close contact with the treatment. If pests have already established a presence inside the home, Pest Bureau technicians will custom-design a safe and targeted interior protection program to be provided on an as-needed basis.

We understand not wanting to wait to speak to a customer care representative, so here are some other options on how you can request service: a. Email: service@thepestbureau.com b. We are currently testing SMS(texting), and Chat options to be implemented in the future. Stay tuned for more information!

The weather is constantly changing throughout the SC & NC region which is why year-round pest protection is so important. We use a variety of products depending on the weather allowing us to provide service in a variety of conditions. There is no need to reschedule your service based on the weather. If our pest professionals cannot service your property due to the weather, we will notify you by phone or email to reschedule your service. 1. a. Servicing in the rain: While you may suspect that rainy weather affects the quality of your service, it does not. If your technician expects rain, they will adjust the products they are using based on current conditions. If you continue to see pest activity after the service, please give us a call and we will schedule a follow-up for your technician to return. b. Servicing in the Winter: Winter services are just as important to protect your home from pests year-round. In the winter, we need to treat the perimeter of your home for seasonal pests, inspect and seal exterior entry points, de-web around the home, and maintain rodent bait stations surrounding your home. Along with that, winter is the best time for us to get inside for inspection and treatment as attics and crawl spaces aren’t holding as much heat making it safer for your pest professional. All we ask is that you request an interior inspection or treatment from your customer care representative prior to your appointment so that we can schedule for the representative to be at your location longer and ensure that they have any other tools that may be necessary.

The weather is constantly changing throughout the Mid – Atlantic Region which is why year-round pest protection is so important. We use a variety of products depending on the weather allowing us to provide service in a variety of conditions. There is no need to reschedule your service based on the weather. If our pest professionals cannot service your property due to the weather, we will notify you by phone or email to reschedule your service.
Servicing in the rain: While you may suspect that rainy weather affects the quality of your service, it does not. If your technician expects rain, they will adjust the products they are using based on current conditions. If you continue to see pest activity after the service, please give us a call and we will schedule a follow-up for your technician to return.
Servicing in the Winter: Winter services are just as important to protect your home from pests year-round. In the winter, we need to treat the perimeter of your home for seasonal pests, inspect and seal exterior entry points, de-web around the home, and maintain rodent bait stations surrounding your home. Along with that, winter is the best time for us to get inside for inspection and treatment as attics and crawl spaces aren’t holding as much heat making it safer for your pest professional. All we ask is that you request an interior inspection or treatment from your customer care representative prior to your appointment so that we can schedule for the representative to be at your location longer and ensure that they have any other tools that may be necessary.